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FAQ

Due to the ongoing concerns about Novel Coronavirus 2019 (COVID-19), and the impact from travel restrictions and need for physical distancing, the National Conference on Race and Ethnicity in American Higher Education (NCORE) that was scheduled to take place May 26-30, 2020, in New York City was cancelled. Our full statement is available on our COVID-19 page.

NCORE is proud to announce that we have developed a new online event launching June 23-26, 2020. Continuing to sustain and honor our unique community is important. While we cannot fully replicate the entire five-day NCORE Conference, we hope that Connection 2020: An NCORE Experience will showcase keynote speakers, educational content and programming that can only come from this community. Several of the outstanding planned face-to-face sessions are being redesigned and promise to be exciting, engaging, and interactive in a virtual platform. We encourage you to join us and #StartTheConversation online.

This FAQ page will be updated as situations develop and transition from the cancelled in-person conference to the virtual conference. Last updated: June 2, 2020.

Refunds for NCORE in NYC

Yes. As per our cancellation policy, we will refund the registration fee amount you paid in full and without fees to those who were registered for NCORE 2020. Those who had already cancelled and had a refund processed will receive the administration fee that was assessed returned.

In order to make this happen, the Registration and Records Department, Business and Accounting Department, and Bursar at the University of Oklahoma are working together to form an efficient and timely process to issue refunds.

Update May 31, 2020: Many of you have already received your refund and the remainder of you will be receiving your refunds shortly. Please rest assured that your refund is coming; the process is ongoing at our university and remains a priority while we continue working remotely. Thank you for your patience and understanding during this time.

Any payments that were made through our website will be refunded directly to those credit cards.

Any payments that were made via check or over the phone via credit card will be issued a paper check. Why? In order to remain PCI compliant, the credit card machines used by Registration and Records do not store credit card information thus requiring a paper check. Norman, Oklahoma, is currently under a shelter in place order meaning that much of the staff at the University of Oklahoma is working from home. We thank you for your patience and understanding as we work through this extraordinary challenge.
 

No. Full refunds are being made for the conference that was to take place in New York City. Therefore, the NYC fees will not be applied to Connection 2020.